Question 1

If I pick up and return in the same day do I get a discount?

Accepted Answer

At A & L Rentals, we unfortunately do not offer a discount for same-day pick up and return. Our prices are based on the specific rental duration and the type of equipment or item being rented. However, we do offer competitive pricing and strive to provide the best value for our customers. If you have specific questions about pricing or discounts, feel free to reach out to our customer service team for more information. Thank you for considering A & L Rentals for your rental needs.

Question 2

What are your open hours?

Accepted Answer

A & L Rentals is open Monday through Saturday from 7:30 AM to 7:30 PM, and on Sundays from 2:00 PM to 7:30 PM. Our extended hours on weekdays and Sunday availability make it convenient for our customers to access our rental services, whether they need equipment for a weekday project or a weekend event. We strive to provide flexible hours to accommodate the diverse needs of our customers and ensure they have access to the rental equipment they require.

Question 3

When does my time start with the equipment?

Accepted Answer

At A & L Rentals, our day rate begins as soon as you take possession of the rental item. This means that if you pick up a piece of equipment at 2 pm on Monday, your day rate will start from that time and continue through the same time on Tuesday. We believe in transparent and fair pricing for our customers, so you can rest assured that you will only be charged for the actual duration you use our equipment. If you have any specific questions about our rental policies or pricing, feel free to reach out to our knowledgeable team who will be happy to assist you.

Question 4

What if I don't top off my unit with fuel?

Accepted Answer

A: At A & L Rentals, we require all of our equipment to be returned with a full tank of fuel. If a unit is not returned with a full tank, we will charge a refueling fee to cover the cost of refilling the tank. We believe in being fair to all of our customers, which is why we ask that you take the time to ensure the equipment is returned in the same condition it was rented. This policy allows us to maintain the quality of our equipment and continue providing excellent service to all of our customers. Thank you for your understanding and cooperation.

Question 5

What if I keep the rental item longer than 4 hours?

Accepted Answer

At A & L Rentals, we understand that sometimes unexpected situations arise, and you may need to keep the rental item longer than initially planned. In the event that you need to extend your rental period beyond 4 hours, please contact our customer service team as soon as possible to discuss the situation. We strive to accommodate our customers' needs whenever possible, and we will work with you to find a solution that meets your requirements. Depending on the availability of the item and our rental schedule, we may be able to extend your rental period for an additional fee. It's important to communicate any changes in your rental plans with us to ensure a smooth and satisfactory experience. Because we are a reservation based rental agency we do add additional fees if the extension is not requested. Thank you for choosing A & L Rentals for your rental needs.

Question 6

If I have a unit can I extend my rental?

Accepted Answer

Yes, at A & L Rentals, we understand that sometimes you may need to extend your rental period. We strive to accommodate our customers' needs as much as possible. If you wish to extend your rental, please contact our team as soon as possible to discuss your options 816-794-6694. Keep in mind that availability may vary, so it's best to communicate your needs in advance. We will do our best to work with you to ensure a smooth and convenient rental experience.

Question 7

When do I pay for my rental?

Accepted Answer

At A & L Rentals, payment for your rental is due at the time of pick-up or delivery. We accept various forms of payment including cash, credit cards, debit cards, cash app, and venmo. Additionally, we offer flexible payment options and can provide you with a detailed breakdown of the rental fees and any additional charges. Rest assured, our goal is to make the payment process as convenient and transparent as possible for our valued customers. If you have any specific payment-related inquiries, feel free to contact our friendly team for further assistance.

Question 8

Can we take payment over the phone?

Accepted Answer

At A & L Rentals, we understand the convenience of making payments over the phone. However, to ensure the security of your personal and financial information, we do not accept payments over the phone. Instead, we provide multiple safe and secure payment options for our customers in-person at our rental shop, via credit card, debit card, cash, cash app, and venmo. Additionally, our staff is available to assist you with any questions or concerns you may have about making payments for your rental services. We are committed to protecting your sensitive information and providing you with a smooth and secure payment process. Thank you for choosing A & L Rentals for your rental needs.

Question 9

What payment methods do you take?

Accepted Answer

At A & L Rentals, we accept various payment methods to make the rental process convenient for our customers. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also accept cash payments and debit cards, cash app and venmo. For security purposes, we will require a valid ID for all rentals. We do not accept personal checks. Our goal is to make the rental process as smooth as possible, so if you have any questions about payment methods, feel free to contact our customer service team for assistance.

Question 10

Where do I pick up?

Accepted Answer

At A & L Rentals, we have multiple convenient pick-up locations for our customers. You can pick up your rental equipment at our Independence location, 915 Dickinson Road Independence Missouri, or our Lee's Summit location 2533 SW Kristin Dr Lee's Summit Missouri. Additionally, we offer the option for delivery for all items to your specified location for a small fee. When you place your rental order, simply let us know your preferred pick-up location or inquire about delivery options, and our friendly staff will ensure you receive your equipment in the most convenient way for you. We strive to make the pickup process as seamless and efficient as possible for all of our valued customers.

Question 11

What happens if the equipment breaks down during my rental period?

Accepted Answer

At A & L Rentals, we understand that breakdowns can happen unexpectedly. If the equipment you rented experiences any issues during your rental period, please notify us immediately. We will provide assistance and may arrange for a replacement unit as soon as possible, depending on the availability of the specific equipment. Our team is committed to ensuring that you have a seamless rental experience, and we will work diligently to resolve any equipment issues promptly. Additionally, we encourage all customers to review our rental terms and conditions, which outline our policies and procedures for equipment breakdowns.

A & L Equipment Rentals

Terms and Questions